ALWAYS REMEMBER: The information about all listings at ExchangeZones.com is published directly by the property owner or manager ("the Advertiser") and we do not warrant the accuracy of the information. ExchangeZones.com is not party to any transaction arranged between you and the Advertiser, nor is ExchangeZones.com responsible for any representations made by the Advertiser. All questions about any property listing must be answered by the Advertiser. If you are interested in any listing click on "Contact Owner" button at the bottom of the listing to send them an email or contact them by phone/fax. By contacting the Advertiser you agree to the ExchangeZones.com Disclaimer.

If you don't want to read any furhter just remember the following four common-sense scam-protection rules:

• NEVER WIRE FUNDS VIA WESTERN UNION, MONEYGRAM OR OTHER SIMMILAR SERVICES.  If you are asked to do so, it is very likely that you are being scammed.

• FAKE CHECKS & MONEY ORDERS ARE COMMON. Banks will often cash them and will hold YOU responsible after the fake is discovered weeks later.

• ExchangeZones.com IS NOT INVOLVED IN ANY TRANSACTION. We do NOT handle payments, we do NOT guarantee any transactions, we do NOT provide escrow services, and we do NOT offer any "buyer protection" or "seller certification."

• NEVER GIVE OUT YOUR FINANCIAL INFORMATION (bank account number, social security number, eBay/PayPal info, etc.)

Where to report fraud or scam attempts?

• Federal Trade Commission (USA): www.ftc.gov.
  FTC toll free hotline: 877-FTC-HELP (877-382-4357)
• Canadian PhoneBusters www.phonebusters.com.
  PhoneBusters Toll free hotline: 888-495-8501
• Internet Fraud Complaint Center www.ic3.gov/
• Your local police department.

Vacation Rentals (Home Exchange) Scams

We made this site available for everyone to use it free of charge.  However you might be surprised by some scam artists that will try to use this site to cheat you out of your money.  So, please read this page carefully before making any commitments.

There are two kinds of scammers that could be identified as using the Vacation Rentals category of this or other similar websites.  But there could be a variety of other attempts to cheat you, so please be careful each time you make a contact through this or any other rental site and report to us anything that triggers your suspicion.  We will remove all listings that we recognize as potential scam.

Regardless of which vacation rental website or home exchange organization you use, do not deal with anyone who makes you uncomfortable for whatever reason.  There are thousands of other listings on this and other similar sites, and you should only deal with these people that you are absolutely comfortable with.  People who will fully answers all of your questions and are more than willing to offer any proof that they are the legitimate owners of the property. Although some other sites may try to make you believe that they are in control of scams, it is simply not possible for anyone to control all the listings and ultimately you are the only one on the hook, and it is only up to you to do your due diligence before making any rental decision.

If a website does not provide free listings as we do, it does not make it scam-proof.  Scammers will use stolen or counterfeit credit cards to list their Vacation Rental or Home Exchange properties that may not even exist. This practice is rare, but it may happen.

Fake Listings

Fake listings are usually listed in category Vacation Rentals although they could also be listed in Home Exchange or any other category.  The listings are often very professionally submitted with a lot of information and very good pictures. In essence the scammer usually does a good job in enticing potential renters. The price is often low and all sounds like a very good deal.

What are the signs of a scam listings?

• The offer sounds almost too good to be true.  The rent is usually below the market value, and they often offer additional service that you did not asked for, such as for example free pick up from the airport
• No physical address of the property is provided
• Very limited contact information provided. Often the only means of contact is via email
• If the telephone number is provided, usually nobody answers the phone call.  Instead you are asked to leave a message or send a fax.
• You are asked to send a high security deposit to make the reservation.  Security deposit is to protect the owner from any damage caused by the tenant, therefore it should not be demanded from you until the day you arrive.
• You are asked to send payment via a wire service like Western Union or a bank transfer

What you can do to protect yourself

1. Ask for full street address of the property and the telephone number at the property.  Do not accept mobile phone number as the only phone number. Check with the telephone company it that address is correct. 
2. Insist on talking to the owner or property manager.  Sometimes just a simple phone conversation will give you feeling if something is not right.  If they call you first, make sure that you are able to call them back at the phone number that they provided to you.
3. Ask for any other proof such as telephone bills or utility bills with the address clearly visible on each bill.
4. Ask if you or your friend can see the property before making any financial commitment.
5. Never send any high security deposit or damage deposit.  Insist on making the deposit in cash or with your credit card upon arrival at the premises.
6. If the owner, or property manager demands a rental deposit to secure booking the deposit should not be higher than the cost of one night rental.  This is how the hotels do, and this should not be any different. The deposit is only to make sure that you are serious about renting, and that you will not change your mind later.  It is OK, however, if the owner has a policy that they keep the deposit if you cancel your booking less than two weeks or even less than one month before your arrival date.  They need enough time to assure that the property can be rented again if you decide to cancel.
7. In extreme cases you can book a hotel for one night in the same town or city, and move to the rental property the next day ONLY AFTER you inspect the property and get the keys to it.
8. ALWAYS REMEMBER:  If anything doesn’t feel right to you, any doubt at all, drop the contact.  You will find many other offers either at this website or any other similar site.  Remember to ALWAYS LET US KNOW about anything that does not feel right to you.

Fake Tenants.

If you listed your property at this or any other website, you may receive some inquiry from fake tenants. The first “phishing” inquiry may be similar to this:

Hello,
I came across your advert on the internet concerning the accommodation for rent.  My company will be sending me down to your area for one month period and I am interested to stay in your accommodation. I would like to know the total cost for one month stay and the available dates in September. 
Thanks

Once you respond to the inquiry with available dates and cost of stay (for example $1200) you may receive a message similar to the following:

Thanks for the details. Please do reserve the home for me. My company is responsible for payment of my accommodation which will include my Traveling Expenses, Rent, Allowances, Food, etc.   All this sums up to a total amount of $3,000 for the period of my stay in your country.

I will contact my Supervisor now telling him I have gotten an accommodation for stay in your country. So they will be sending you the full payment of $3,000 which includes your rent payment. You will then deduct you rental fee and send the balance to me via Western Union Money Transfer.

I will forward this to my supervisor for immediate payment to be made out to you.  Hope to hear from you soon.
My Regards

The purpose of this scam may be twofold:

1. To get your personal information such as name, address, telephone number, bank account number, etc. for the purpose of steeling your identity.
2. They may send you a fake cheque for an amount of money greatly exceeding the amount of rent, asking you to immediately send the balance back to them.

• Please be extremely cautious when asked to reveal any of your personal information to some people that did not prove their own identity.
• Do not accept any “company” cheques for amounts higher then you asked for.  Especially, do not send any “overpaid amounts” back to the sender until the cheque has been cleared.  In most cases the cheque is fake, even if your bank will initially accept it. It might take the bank several weeks to realize that the cheque was fake.  By then, you have wired the difference back to the scammer and will be unable to recover what you have sent.
• Remember that if something sounds too nice to be true it usually isn’t true.
• Also keep in mind that you are responsible for all deals that you make with your prospective customers.  ExchangeZones.com provides a venue for advertising your accommodation but we are not responsible for any good or bad deals that you make.